Shipping
All purchases are shipped via Canada Post. Shipping charges are between $15-$20 per package depending on the size and weight of the package.
At the customer’s request, items can be shipped Greyhound collect.
Warranties
Warranties can be returned to Snowpack within the guidelines set by the manufacturer. All warranties are at the discretion of the manufacturer.
Charges:
Warranties within one year of purchase will not be charged for shipping. Warranty item must have been purchased at Snowpack Outdoor Experience. Please provide receipt.
Warranties past one year from the purchase date, the customer is required to pay all shipping charges. Please see Shipping Charges for more details.
Return Policy
Regular Priced Inventory
Cash refunds are given within seven days of the purchase. After seven days a store credit is given or an exchange can be made. Store credits are valid for up to two years from the date issued.
Sale Items
There are no cash refunds on sale items (including Patagonia outlet inventory). Store credits and exchanges can be made at the discretion of management.
For all exchanges and returns the merchandise must be in new condition.